WHAT WE TEACH
Your organization will perform to the level of leadership you provide.
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All Six Pillars are Necessary
Leadership is the powerful combination of Building Trust and Achieving Results. Trust without results is unacceptable. Results without trust is unsustainable.
The six pillars work together to produce the kind of leadership people want to follow. Strength in one pillar does not compensate for weakness in another. If one is missing or neglected, the effectiveness of a leader is diminished. When a leader consistently practices all six pillars, the stage is set for extraordinary results.
Leadership isn’t a difference maker, it is the difference maker.
Real leadership is about the person, not the position. You aren’t a leader simply because you have a position and a title. You are a leader because you think and act like a leader. Your organization can put you in a position of authority, but only you can put yourself in a position of leadership. Leaders are those special people who are going on a journey and taking others with them.
Trust is earned through your behavior, not granted by your position. It is the confidence that people have in you based on the way you practice the three pillars of character, competence, and connection. You build credibility and earn trust by giving people repeated experience over time in all three dimensions.
This is ethical trust. It is built through repeated experience of you acting with integrity and doing what you say you will do.
This is technical trust. It is built through repeated experience of you helping people get things done, solve problems, and get better.
This is personal trust. It is built through repeated experience of you caring, listening, and engaging.
The way you lead determines the results you get. Exceptional leaders create and sustain a high performance culture by communicating expectations, holding people accountable in a positive and productive way, and providing personalized support to help people achieve their goals.
Make expectations and standards exceptionally clear. Communicate simply and repeatedly to eliminate confusion and uncertainty. Clarity precedes excellence.
Pay attention to the people and processes, and provide timely feedback. When necessary, challenge behavior that doesn’t align with the culture and have the difficult conversation.
Equip people with the tools, training, and resources they need to do their job. Coach people to take ownership of their 20 Square Feet. Inspire them to maximize their potential.
Talent cannot replace leadership.
There is a long line of organizations with talented people who fail to produce results equal to their potential. Effective leaders take organizations beyond talent to a place reserved for the truly exceptional. Nothing can stop the organization that harnesses the power of leadership. Nothing can help the organization that doesn’t.
Improving your capacity to lead is a demanding inner journey. It requires cultivating the mindset and building the skill set that are essential for responding to the real world demands of actually leading people and teams. The journey is challenging, and you can’t dabble.